Shipping method
We ship with FedEx or EMS, depending on your country or region. Once your order has shipped, we will email you a tracking number.
Dispatch
We ship within 3 business days of your order (daily cut-off: 12:00 noon Japan time). Delivery times vary depending on the carrier and customs clearance in your country. Please use your tracking number to follow your parcel.
Shipping costs
Shipping costs depend on your destination and the items you order, and are shown at checkout.
Customs duties and import taxes
Depending on the rules of your country, customs duties, import VAT/GST, customs clearance fees and similar charges may apply. These are not included in the product price or shipping cost and are paid by the customer, usually to the carrier upon delivery. As these amounts are set by the customs authority in each country, we are unable to tell you the exact amount. For details, please contact the customs office in your country.
If duties, import taxes or similar charges are not paid by the customer and the carrier bills them to us, we will charge that amount to the customer.
For customers in Korea
A Personal Customs Clearance Code (개인통관고유부호) is required for customs clearance in Korea. Please be sure to enter it at checkout.
If a parcel cannot be delivered
If a parcel is returned to Japan for reasons on the customer’s side, such as refusal to pay duties or a long absence, we will refund the order minus the round-trip shipping costs, taxes and similar charges. If you would like it re-shipped, we will re-ship it after charging these costs.
Cancellations
Once an order has been placed, we do not accept cancellations for personal reasons. For details, please see our Cancellation Policy.
